Understanding the Claim Process
For people experiencing a disaster for the first time, navigating through your insurance company’s claims process can be cumbersome. For more than 16 years, Brock Restoration has worked closely with property owners and insurance companies to complete the process quickly and efficiently. Brock Restoration offers the following five step guide to help simplify submitting and working through your claim:
Step 1: Submit your claim
You can submit your claim through your insurance agent and often through a select representative of your insurance provider. Typically you may submit your claim in several different ways, including over the telephone or over the internet. In most cases, you will talk to your agent who then provides you with direction and, in some cases, submits the claim on your behalf.
Step 2: Property adjuster assigned
Following the submission and filing of a claim, your insurance company will assign a property adjuster to assess your claim. While this is the most common scenario, your insurance company’s claims process may differ. The assigned property adjuster will usually meet you at your home or property to inspect the damage and then move forward with settling the claim.
Step 3: Look into your insurance policy
Understanding your insurance policy is a vital step to the process. One of the items often overlooked within a property policy is the necessity and responsibility of the property owner to prevent further damage to the property. With that said, it becomes the home owner’s responsibility to communicate with your insurance carrier, and if necessary, submit a claim without delay. Staying in your home may be unsafe, resulting in additional costs for food, lodging, etc. You will need to keep track of all associated expenses, as you may need to submit receipts as part of the claim for reimbursement.
Step 4: Brock Restoration takes it from here
Understand that in most cases, it takes time for your insurance company to process and settle the claim after submission. Several factors contribute to the length of processing time. Some claims may take as little as days, and others take months to go through from beginning to end.
Regardless of time frame, Brock Restoration acts quickly to minimize the impact on your home and family. We work with your insurance provider on every aspect of your claim to save time and expedite the repair process. Our goal is to return your property to pre-loss condition as soon as possible.
Step 5: The work is finished – what’s next?
When the repair process winds down and restoration nears completion, you may wonder about how to handle billing. In most cases, the insurance provider will pay the restoration contractor directly. However, your insurance provider may work a little differently. In some instances, the provider issues a check to the property or home owner. In this situation, the homeowner would make the payment to the restoration contractor upon completion of the work.
Ultimately, your insurance provider may hold you responsible for paying your deductible, usually collected by the selected contractor before work begins. Familiarize yourself with your policy to ensure you pay the proper deductible, if required.
Brock Restoration has over 16 years of experience working with insurance providers and homeowners. Feel free to contact us with any questions or concerns you may have regarding claims. Call us at (513)-214-3879 or send us your contact information for a call back.